Shipping policy
The Seller's products are offered for delivery in France (including the overseas departments) as well as in member countries of the European Union.
In the absence of any indication or agreement as to the delivery date, the Seller shall deliver the products in mainland France no later than 21 (twenty-one) days after acceptance of the order, subject to the availability of products.
In the event of unavailability of the product ordered by the Customer, the Seller shall immediately inform the Customer thereof and reimburse the sums collected under the said order within a maximum period of 30 days.
Delivery is constituted by the transfer to the Customer of physical possession or control of the product.
When the Customer has himself taken charge of using a carrier that he chooses himself, the delivery is deemed to have been made when the products ordered by the Seller are handed over to said carrier.
Except in special cases or unavailability of one or more Products, the Products ordered will be delivered in one go.
The Seller undertakes to make its best efforts to deliver the Products ordered by the Customer within the deadlines specified above. However, these deadlines are given for information only. The Seller cannot be held liable with regard to the Customer in the event of late delivery.
When the Customer is a Consumer, if the products ordered are not delivered within 30 days after the scheduled delivery date, for any reason other than force majeure, the sale may be canceled at the Customer's written request under the conditions provided for in Articles L 216-2 L216-3 and L241-4 of the Consumer Code. The sums paid will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation.
The Customer is required to check the condition of the products delivered. It has a 24 hour time limit from delivery to formulate in writing to the Seller any reservations or complaints for non-conformity or apparent defect of the products delivered with all the supporting documents relating thereto (photos in particular).
After this period and failing to comply with these formalities, the products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.
