Refund policy

Refund Policy


The Consumer Customer who buys the products online is informed that he has a withdrawal period of 14 (fourteen) days from the date of delivery of his order, under the conditions of articles L221-18 and following of the code consumption.

The Consumer exercises his right by informing the Seller by sending a registered letter with request for acknowledgment of receipt expressing in a clear and unambiguous manner his desire to withdraw.

The products must be returned in their original packaging within 14 days of notifying the Seller of the withdrawal decision. Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be marketed in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back.

In the event of exercise of the right of withdrawal within the aforementioned period, the price of the product(s) purchased as well as the delivery costs are reimbursed. Return costs are the responsibility of the Customer.

The exchange (subject to availability) or refund will be made within 14 days of receipt by the Seller of the products returned by the buyer under the conditions provided above.